IP Office Live offers a full IP telephony solution utilizing Avaya’s advanced phone systems and interface software, to provide a clear enjoyable experience with your IP telephone network.
We offer a full install for brand new high quality handsets/headsets at a one time cost, and a monthly fee for full software installation/continuous updates and feature management, SIP functionality, CRM integration, and tech support from a call centre based in Brisbane.
If you already have a handset/headset system installed than we can integrate with your equipment eliminating that extra cost.
With the ability to customise your service and tailor it to your business, you will give your business an affordable improvement in worker communication, and therefore productiveness and also to cut costs by only utilising features that are relevant for you.
By choosing IP Office Live you can get access to all the benefits of an Avaya IP system run through IP Office Live’s own servers and equipment, but for a fraction of the price! Along with the expertise and support of a experienced telephony company.
Avaya IP system delivers the latest productivity improving features, previously this would have come at a pretty hefty cost, but now it is a solutions that is hard to beat in terms of functionality and cost thanks to the custom solutions at IP Office live.
Key features of the AVAYA IP Office System for small business.
It is an Award-winning, updatable Avaya platform for rock solid reliability.
The platform is expandable to grow as your business grows.
It has Intuitive, easy to use handsets offering features like hold, transfer, mute, conference and more.
Along with VoIP technology to slash call costs by up to 70%.
Supported Phone Types
- IP phones
- Digital phones
- Analog phones
- Softphones
- Analog and Digital Cordless (including DECT)
- Any mix of the above
Administration
- Web based - centrally managed
- Windows client
- Database back-up and restore
Contact Center
- Five to 250 agents
- Multichannel – Voice, email, web chat, fax
- Skills based routing
- Browser based clients
- Windows clients
- Integration to CRM solutions
CUSTOMER SERVICE SOLUTIONS
The IP Office Live platform encourages a modern approach to handling customer contact, introducing new mediums of communication that create efficiency and reduce costs. A customer relationship manager on the IP Office Live platform increases efficiency in the workplace like none other as it integrates with what employees are already using to communicate. The best way to deal with clients is to know who they are, what they are using and get straight to business without any hassle.
Voice agent is the most popular avenue for many customers and clients, and the way IP Office Live eliminates stress is by introducing the agent to quick automated ways to manage the contacts. The Voice agents can also have outbound auto diallers incorporated.
The multimedia agent is what makes the IP Office Live customer service solution so unique, by integrating other forms in which customers and clients can get in touch with the business. These methods include email,chat and even instant messaging.
The customer service supervisor has access to the real time visibility of the contact centre in all areas. Log the agents in and out of groups, create new reports and customise the call routing, and IVR in this profile. This enables the supervisor to actively control the outcomes of the contact centre.Enquire now to learn more about how IP Office Live can help your business flourish.
Mobility
- Make and receive calls over Wi-Fi/3G/4G data networks
- Visual voicemail
- Supervised and unsupervised transfers
- Presence
- Instant messaging
- Conference controls
- Geo-location presence and tracking
- Integration with Microsoft Outlook Calendar
- Avaya Equinox® Mobile application
- Android
- IOS
