Cost Effective – Standard Integrated Contact Reporter
Greater functionality – Integrated Contact Reporter -IP Office Contact CentreIPOCC 9.1.6 Features
- Modern and refreshed UI -new multi-channel thin client on multiple browsers on Windows and Mac, Chrome App for Chrome devices
- Additional language support for EU French, Latin Spanish, German and Italian. (Windows thick client only).
- WebRTC support
- SalesForce(SFDC) and SAP CRM connectors
- Web chat functionality from a web page.
- Modern wallboard that displays IP Office Contact Centre statistics
- Web-based admin portal to perform initial configuration, upload certificates, collect logs, and download email archives
- Synchronization of data between IP Office and IPOCC
Refreshed and Modern UI (thin clients)
- Modern and intuitive thin clients for agents and supervisors:
- Chrome Packaged App –A Chrome app built for Chrome devices which can be downloaded from the Chrome Web store.
- Browser support for IE, Safari, Firefox and Chrome
- Support for the following:
- Multi-channel (voice, email and chat) support
- Inbound & outbound voice dialling
- WebRTC softphone integrated
- Reports
- Supervisor features like ‘listen in’, view Reports
Thin Client – Agent Desktop
- Multi-channel support (Voice, Email and Chat)
- Includes Voice agent desktop for inbound calls & outbound dialing
- WebRTC softphone integrated Simple to use intuitive UI
- Out of the box remote working
Thin Client – Supervisor Desktop
- All agent functionality plus….
- Remotely log agents in/out between groups
- ‘Listen in’ to agent calls
- Access, build, run and view reports
