Global Experience
Avaya has 111,000 customers in more than 170 countries who trust Avaya to power their communications.
InNovation & Investment
We help you layer innovation with what you have today to build a bridge to tomorrow.
open ecosystem
Rich APIs and SDKs let you easily integrate with other cloud apps or customize solutions to meet your needs.
Breadth of portfolio
With a variety of options, you choose the best cloud solution that can ebb and flow with your business needs.
Key Benefits
untethered Communication
Help your team connect more easily no matter where they are. You can call, meet and collaborate with others using any device or system from any location.
Flexible & Scalable
Eliminate the need for upfront capital investment. Pay for only what you need, when you need it with a solution that can scale as your business grows.
lower tco
In an instant you can spin up and down resources you need to manage your business' ebb and flow. And, your Avaya premise-based solution will work seamlessly in the cloud.
You’re Only Limited by Your Imagination
Build apps with ease and integrate them into any application, workflow or with your current communications systems with a Communication Platform as a Service.
Build communication apps with ease
Simply drag and drop communications actions into any workflow—without having to learn or understand complex programming languages.
engage your customers through messaging
Connect with customers instantly, easily add messaging to any mobile or web app, and send multimedia content and automated reminders
easily buy phone numbers
Connect with your customers in any market using a local phone number. Get local and toll-free phone numbers across the globe.
What can you do with IP Office Live powered by Avaya?
workflow
A graphical design tool enables anyone to easily build communications apps and workflows.
messaging
Build intelligent, reliable messaging apps for a powerful way to engage customers.
Voice
One simple API enables you to add voice and calling features to your web or mobile apps.
Phone Numbers
Buy local and toll-free numbers and short codes, fully online and with no set-up required.
Carrier services
Gain valuable insights into the origin of your callers to help you nurture sales leads, analyze the effectiveness of marketing campaigns and prevent fraud and spam.
Products
Phones
Turns out business users still prefer desktop phones. Our phones deliver exceptional reliability, scalable provisioning, and SIP or H.323 support to unlock the full potential of Avaya and approved third-party UC platforms.
multimedia devices
It’s time to reimagine what a desktop phone can do. Avaya Vantage offers one-touch and voice-controlled audio, video and text, and an all-glass touchscreen with millions of cloud-based apps available at the touch of a finger.
Audio & Video Conference
Your teams should focus on their meetings, not making the conferencing device work. We deliver audio and video capabilities that offer seamless support for both Avaya and approved third-party UC platforms.
wireless campus
Your employees are on the go. Avaya helps you keep everyone securely connected and productive. They’ll get clear voice, directory access, conferencing, and messaging—all as they move throughout your building or across multiple sites. In a coffee shop.. Your connected.
Headsets
Vibrant sound is essential when you’re working in a busy, open space—and wonderful even in quiet surroundings. Optimized for multimedia, our headsets can help you be more productive—hear what’s said the first time. And thanks to Avaya-patented AcousticEdge™ Technology, your hearing is protected too.
Features & Benefits
- Integrated IP Office & IP Office Contact Center image, and priced as a monthly subscription service.
- Unique hybrid architecture and unified code base means customers can integrate premise and cloud under the same dial plan.
- Expanded CC and UC capabilities – customers can determine what solution is right for them. Start with CC, UC or both. The flexibility lets customers scale up or down based on their business needs.
- Multi-channel: voice, text, email
- Voice agent, supervisor, UC & telephony licenses
- Designed for 10-250 CC agents/supervisors and up to 3000 UC users
- End-to-end solution with inbound voice/outbound dialing, IVR, call recording, integrated reporting, & dashboards
- Includes Web browser-based client application for voice agents and supervisors with WebRTC softphone
- Admin UI access for administration
- Contact center clients now run on PC and Mac clients, as well as Google Chrome devices.
Leverage Your Investment
- Leverage all areas of your business: your experience, product knowledge for faster time to market
- Create new revenue streams in the installed base, increase yearly revenue (1M+ users ~100m lines)
- No new product training
- Build your practice with more services
- Maximize your profitability - enhance service w/ incremental OPEX revenue
Imagine If...
- We could cut deployment time in half
- We could convert 10-20% of the installed base to IP Office in the cloud
- We could add UC to 10-20% of the IP Office installed base
- We could add CC to 10-20% of the IP Office installed base
- We could convert 10-20% of the legacy installed base to IP Office in the cloud
- Avaya’s midsize cloud offer provides our partners with an exciting opportunity to serve new markets while generating incremental revenue from recurring licensing and complementary services.